Our HQ is located in Melbourne, Victoria, Australia and is owned by a highly passionate team who wants to bring comfort and convenience to our Aussie Pets by providing the best service possible.
FAQ's
YES, all orders will have FREE shipping AUSTRALIA WIDE for a very limited time.
Upon placing your order, please allow 24-48 hours to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through an email. Then you can then track your order by going to this page - TRACK YOUR ITEM.
We accept all major forms of payment, including all types of credit & debit cards, Apple Pay, AfterPay & PayPal.
To pay with AfterPay, add your product(s) to the Shopping Cart, click on Checkout button, enter your Shipping Information, select your Shipping Method, click Continue Payment and then click AfterPay. The After Pay option comes after you have put in your Shipping Details and selected Shipping Method.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
Unfortunately, some of the products are not yet. We are growing the business and reinvesting the much needed funds into establishing an Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our products, puts us one step closer.